RETURN & REFUND POLICY

Last updated: 26.12.2025

Refunds

We will notify you whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at
infovarelliofficial@gmail.com.

Returns

Is it possible to return my order?

Yes, returns are possible.

If you are not satisfied with the items you have ordered, you may return them within 90 days of receipt, provided the following conditions are met:

  • The order contains all original parts and components, and the original packaging is intact.

  • Only normal handling of the product is evident; damage caused by careless handling is excluded.

  • Hygiene-sensitive items (e.g. undergarments, swimwear, etc.) are not returnable.

  • Defective on arrival: if the product is defective upon receipt, please report it immediately.

  • The customer is responsible for return shipping costs.

Returns are processed within 7 working days. If all conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions above, please follow these steps:

Email us at infovarelliofficial@gmail.com with the following information:

  • Order number

  • Reason for the return

  • Photo of the product (in case of damage or defect)

  • Your first and last name

  • Your address

Please wait for our response with the correct return address and detailed instructions.

Important:
Never send the return to the sender’s address listed on the parcel. Only use the address we provide to avoid delays or complications.
Return shipping costs are borne by the customer.

Consumer Right of Withdrawal

If you are a natural person entering into a legal transaction for personal purposes, you may have the right to cancel in accordance with the following provisions.

A. Cancellation Conditions

The cancellation period is 14 days from the day you or a third party (other than the carrier) receives the goods.

Because our system is fully automated, orders are processed immediately after placement. Once an order has been dispatched, cancellation of shipping is not possible.
If you wish to cancel after dispatch, please wait until you receive the goods and then initiate a return.

To exercise your right of withdrawal, inform VARELLI by email with a clear declaration of your decision to cancel.
The cancellation is considered complete once the returned goods have been received.

The cost of returning the goods is borne by the buyer.

Shipments in Transit

As our goods are shipped from Asia, delivery times may be longer than usual.

If your goods are already in transit, cancellation is not possible. Please wait until delivery and then proceed with the return process.

You may notify us in advance of your intention to return so we can assist you more efficiently. For faster processing, please send us the shipping confirmation once available.

Consequences of Withdrawal

If you withdraw from this contract:

  • We will refund all payments received, excluding delivery costs and any additional charges incurred for choosing a non-standard delivery option.

  • Refunds will be processed within 14 days after receiving your cancellation request and the returned goods.

  • Refunds will be issued using the same payment method as the original transaction, unless expressly agreed otherwise. No additional fees will be charged.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.

European Union: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible for a return, the item must:

  • Be in the same condition as received (unworn, unused, with tags, and in the original packaging)

  • Include the receipt or proof of purchase

Contact

If you have any questions regarding returns, refunds, cancellations, or this policy, please contact us at:

Email: infovarelliofficial@gmail.com
Brand: VARELLI
Website: varelliofficial.com